Frequently Asked Questions

Below you'll find answers to some common questions around creating a custom box. Every order is little different though, so don't hesitate to reach out with anything else you might be wondering.

Do you have your own factory?

We have our own factory in Fengxian, Shanghai, China, close to the port, so we have an advantage in price and quality control.

How to ensure product quality?

We have advanced equipment, maintaining on time every day to ensure good printing and cutting quality, and also a professional

quality inspection team to ensure that each shipment is qualified.

How to ensure that the product is accurate?

After confirming the order, we will send you the design draft for confirmation, the production sample will be confirmed again, and then the mass production will be carried out.

How to get samples? Is the sample charged? How long does the sample ship?

1.Send inquiries to contact the account manager to request the samples;

2.the stock samples are free, the samples produced are charged according to your requirements; the sample fee will be refunded according to the order amount;

3.the samples will be sent within 7 days.

How long will it be shipped?

It is usually delivered within 10 to 15 working days after payment and document confirmed. If your order is urgent, we will adjust the schedule appropriately and continue to follow up the production process for you.

What is the minimum order quantity of the product?

The general order quantity for a product is 500pcs. The more the quantity is, the cheaper the unit price will be.

If I place an order with you, should I pay the import fee?

Yes, we offer FOB/CIF price normally. The shipping cost and your local destination fees, customs clearance fees will be charged by your side.